Frequently Asked Questions

The fastest and easiest way to place an order is through the 4DELTAS online store. Orders are reviewed Monday through Friday. In-stock orders received before 11:00 AM PST/PDT are generally eligible for same-business-day shipment.

Sign in to your 4DELTAS customer account and open the My Account area to review current and previous orders, check fulfillment status, view order details and access available account services.

Yes. Your account order history allows you to review previous purchases and quickly place new orders for the same or different quantities.

Applicable sales tax is collected where required by law. Customers with a valid resale permit or exemption certificate may apply for tax-exempt purchasing by submitting the required documentation to 4DELTAS. Approved tax-exempt status applies to eligible future orders.

Certain 4DELTAS products may be tested or certified under applicable safety, performance or regulatory standards. Certification availability varies by product. Please contact us if you require a specific certificate, test report or compliance document.

Most in-stock products are processed promptly during normal business days. In-stock orders received before 11:00 AM PST/PDT, Monday through Friday, are generally eligible for same-business-day shipment. Custom and made-to-order products may require additional production time.

Yes. Shipments may include product identification labels, carrier shipping labels, handling labels and 4DELTAS branding where applicable.

Free shipping may be available for selected products, promotions or qualifying destinations. When available, the applicable terms will be shown on the product page, cart, quotation or checkout page.

Once we notify you that your order is ready, pickup should generally be arranged within 7 calendar days unless another timeframe has been agreed in writing.

International shipments may be subject to import duties, taxes, brokerage fees, VAT, GST or other charges imposed by the destination country. Unless otherwise stated, these charges are not included in the product price or transportation charge and are the buyer's responsibility.

Yes. Orders that remain at our facility beyond the agreed pickup period may be subject to storage or handling fees. Any applicable charges will be communicated based on the size, quantity, pallet count and length of storage.

Please inspect your shipment at delivery and note visible damage on the carrier's Proof of Delivery whenever possible. Take clear photos and contact 4DELTAS as soon as possible. Shipping damage should preferably be reported within two business days. We may assist with a carrier claim and, where appropriate, provide replacement products, credit or another resolution after review.

Available payment methods are shown during checkout and may include major credit cards and supported electronic payment methods. For large or wholesale orders, please contact our sales team if you need alternative payment arrangements.

Cash payments are generally not accepted unless specifically approved in advance. Please use one of the payment methods authorized by 4DELTAS before pickup.

The transaction may appear as 4DELTAS or under the name of the payment processor used to complete your purchase.